February 14th, 2018

I Love You, You’re Perfect, Now Change


leading change

An amazing metamorphosis sometimes affects academic leaders between the time they interview for the job and the time they begin their position. As candidates for the position, prospective administrators are usually overwhelmed by the quality of the students and faculty. They’re impressed by the curriculum and mission of the institution, college, or department they may soon lead. They’d be honored to join such an elite group of talented individuals. But then, by some mysterious transformation that begins the day they sign the contract, they arrive on the job with all kinds of ideas about how to rescue this now not-quite-so-impressive unit. If they come to the position from outside the school, their previous institution somehow provides the very model for what the new program should become. If they’re hired from inside the institution, many of the policies and plans they were praising only a short time ago now seem somewhat less praiseworthy. It’s time to go off in a bold new direction—not that there was anything wrong with the old direction. It just suddenly seems so out of date.

In 1996, Joe Di Pietro and Jimmy Roberts premiered an off-Broadway musical called I Love You, You’re Perfect, Now Change. The play consists of a loosely linked series of episodes about various aspects of love and relationships, including the one described by the title: the shift that often occurs from being charmed by a partner’s foibles to merely tolerating them to an all-out struggle to eliminate them. I’m often reminded of this musical when I see the shift that occurs when an administrator goes from candidate to employee—from someone who can’t wait to join a winning team to someone who’s committed to do everything possible to turn around a losing team. Part of this phenomenon surely results from the artificialities of the interview process. Going on an interview is like dating: You want the other person to like you enough that he or she will want to see you again, so you put on your best public manners. You are wittier than usual, distribute more compliments than you ordinarily would, and act as though you enjoy everything you experience. But in ongoing relationships and jobs, it’s hard to behave that way day after day, week after week. Inevitably, the real person emerges from the façade—sometimes sooner, sometimes later, but unavoidably and predictably.

A larger part of the I Love You, You’re Perfect, Now Change phenomenon, as we might call it, is that academic leaders usually want to help the institutions or units that they admire become even better, but they may go about it in an insensitive or undiplomatic way. They speak of all the “low-hanging fruit” that’s just waiting to be harvested in their areas. They believe that they’re placing an emphasis on the word fruit, but what all the people in the program hear is low-hanging. Or they say that there are so many “unpolished gems” that the school can take pride in. They believe that they’re placing an emphasis on the word gems, but what all the people in the program hear is unpolished. Their intentions are admirable, but the effect of their words is almost completely the opposite of their intention.

What new chairs, deans, provosts, and presidents need to remember when beginning a new position is that many of the people in the program or institution they’re now supervising take great pride in what they’ve accomplished. And those people can feel seriously confused or even betrayed if the message from the new leader seems to be, “You’ve all been fabulous at doing A. So now I want you to do Z.” It’s natural for them—just like a person getting mixed signals in a relationship—to conclude, “But I thought you liked me for who I am.” If the school built its reputation as a teaching institution, why does the new academic leader seem so bent on making it a research university? If it’s already admired as a college, where is this drive to make it a university coming from?

If new academic leaders want to get off on the right foot, make the progress they feel needs to be made, and prolong the period in which stakeholders are glad they were hired (the honeymoon period ends soon enough anyway), here are some practical steps they can take from their very first day on the job.

  • Be generous in recognizing the contributions of others. One of the worst things new academic leaders can do is sound as though they’ve arrived just in time to save the institution or program they’re leading. Acknowledging the positive contributions of those who were there before you arrived helps get them on board with your plans for the future. Besides, it’s simply honest: you wouldn’t have accepted a job where everyone you’d be working with was incompetent, so why not congratulate them on the good things they did to build the program?
  • Don’t dilute statements of praise and gratitude. It’s undiplomatic to talk about “unpolished jewels” as though you were there to polish them. Don’t undermine your compliments with limiting phrases. A jewel is a jewel, and a success is a success, not a “good beginning.”
  • Present needed changes as a natural next step following what others have done. There will, of course, be changes that you’ll want to implement. No institution can remain strong if it doesn’t adapt to changing times. But you can turn backers into adversaries if you appear to be dismantling what they accomplished in order to create something else. Describe your intentions as capitalizing on their achievements, not changing them, and as building on their accomplishments, not replacing them.
  • Reconsider whether major changes in direction or mission are necessary. It’s easy for new academic leaders to slip into mission creep: If a community college is successful, why shouldn’t it become a four-year college? If a commuter school has been great at meeting the needs of nontraditional students, why not transform it into a more traditional campus with residence halls, sports facilities, and ivy-covered buildings? A more constructive question might be to ask, “Since we’re already successful as a community college, how can we fulfill that mission even better?” or “Due to our reputation for excellence in serving nontraditional students, how can we do even better at helping our stakeholders reach their goals?” It’s better to be a first-rate college than a second-rate university, and it’s wiser for academic leaders to help their programs reinforce and expand current strengths than to make them feel that you loved them once but now want them to change.

Jeffrey L. Buller is dean of the Harriet L. Wilkes Honors College at Florida Atlantic University and senior partner of ATLAS: Academic Training, Leadership & Assessment Services. His latest book, Positive Academic Leadership: How to Stop Putting Out Fires and Start Making a Difference, is available from Jossey-Bass.

Reprinted from “I Love You, You’re Perfect, Now Change” in Academic Leader 30.12(2014)4,8 © Magna Publications. All rights reserved.